Shipping policy

At MOSANNE, we are committed to delivering your order as quickly and smoothly as possible. Orders are typically processed within 1–2 business days. You will receive a confirmation email with tracking information once your order has shipped.

Domestic Orders (UK): 1–3 business days
EU Orders: 3–5 business days
International Orders: 6–7 business days (depending on destination)

Delivered Duty Paid (DDP) for the EU

We want our EU customers to shop with confidence and zero hassle. That’s why we ship all EU orders using Delivered Duty Paid (DDP) services.

This means:

All local VAT and customs duties are covered by us.
No hidden fees or surprise charges at delivery.
What you see at checkout is the final price you pay.
Your parcel will clear customs smoothly, with no delays or extra paperwork for you.

Taxes & Duties for Other Countries

UK Orders: VAT is included in our prices where applicable.
Non-EU International Orders: Customers outside the EU and UK are responsible for any import duties, taxes, or customs fees required by their local authorities.

Shipping Rates and Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout based on your location and order weight.
Delivery times are estimates and commence from the date of shipping, rather than the date of order. They are to be used as a guide only and are subject to the acceptance and approval of your order.
We sometimes offer free shipping promotions — sign up for our newsletter to stay updated!

Order Tracking

Once your order has shipped, you will receive a tracking link via email. Please allow up to 48 hours for tracking updates to appear.

If you have any questions about your order, shipping, or customs, please reach out to our support team:

📧 Email: info@mosanne.com
📞 Phone: +44 7709 861092

Thank You for Shopping with MOSANNE

We appreciate every order and are committed to providing a smooth and transparent shopping experience — no surprises, just beautiful skincare delivered to your door!